Telephone calls – Common English phrases.

ANSWERING THE PHONE:
Good morning/afternoon XYZ Ltd. How can I help you?

CONNECTING A CALLER:
I’ll put you through now.
One moment please.

EXPLAINING THERE’S A PROBLEM:
I’m sorry, but the line’s engaged at the moment.
I’m sorry. There’s no reply.
I’m sorry, but he/she’s out of the office at the moment.
I’m afraid he/she’s on the other line at the moment.

OFFERING HELP:
Would you like to hold?
Is there anyone else who could help you?
Can I take a message?
Maybe I can help you?

OFFER A RETURN CALL:
Perhaps he/she can call you back?
Could he/she call you back?

OFFERING TO TAKE A MESSAGE:
Can I take a message for him/her?
Would you like to leave a message?

ASKING FOR THE CALLER’S NAME AND NUMBER:
Could I have your name and number, please?
Could you give me your name and number, please?

CHECKING THE INFORMATION:
Could you spell that, please?
Can I just check that again, please?
Could you repeat that, please?