Travel Agent: Thank you for calling Worldwide Easy2Travel . How can I help you?
Ms. Pumpkins: I need to book a hotel for a business surf trip to Hawaii.
Travel Agent: When will you need the accommodations?
Ms. Pumpkins: July 8 and 9.
Travel Agent: So, you’ll need a room for three days and two nights. You’ll be departing on July 10, correct?
Ms. Pumpkins: Yes, that’s right.
(pause…hotel travel agent typing or checking screen)
Travel Agent: We do have vacancies. Would you like to make a reservation?
Ms. Pumpkins: Yes, I would.
Travel Agent: Do you want a king or a double?
Ms. Pumpkins: I’ll be traveling alone, so a room with a king-size bed will be fine.
Travel Agent: Do you prefer a smoking or non-smoking room?
Ms. Pumpkins: Non-smoking, please.
Travel Agent: We do have a non-smoking, king room available for those nights in July. Would you like me to
hold that for you?
Ms. Pumpkins: Yes, please.
Travel Agent: Your name, please?
Ms. Pumpkins: Rebecca Pumpkins.
Travel Agent: Okay, Ms. Pumpkins, we’ll hold the room until 6:00 pm on July 8, and you’ll be able to check in at
3:00 pm. Checkout time is noon on July 10.
Ms. Pumpkins: Can I please request a late check-in? My flight doesn’t arrive until 8:00 pm.
Travel Agent: Of course. We’ll hold the room until 10:00 pm.
Ms. Pumpkins: Thank you. Does the hotel have a restaurant?
Travel Agent: Yes, it has two. It also has a room service menu if you prefer to eat in your room. Your hotel
room fees include a complimentary continental breakfast served in the lounge by the lobby.
Ms. Pumpkins: That’s wonderful. Thank you. What else do I need to do to reserve the room?
Travel Agent: I’ll need a credit card number in order to reserve it, and then you’ll be all set. We accept Master
Card, Visa, and American Express.
Ms. Pumpkins: I’ll use my Master Card. The number is 1234 1223 3452 1144.
Travel Agent: The expiration date?
Ms. Pumpkins: November 2022.
Travel Agent: Great. The room is reserved. We’ll see you on July 8. Please let us know if you need anything
Ms. Pumpkins: Thank you